I are an AA client for over twenty five many years. Your service is becoming disappointing to state the the very least. It truly is in all parts of service from sign in to , tavel to baggage managing.
Just crafting to let you understand inspite of The problem in getting to my location on March 2, 2016, and also the disappointment I'd Along with the scheduling from you, I had been very happy with the staff at Charlotte, North Carolina. All of that I came in contact with have been most helpful and type.
When I arrived in Newark, AA educated me that the ticket agent experienced failed to “scan†my bag, and as a result, even at seven:00 p.m., they may not prepare for my bag to acquire on An additional flight to Newark that evening.
On April fifteenth, 2013 I gained a check in the mail from you and was incredibly disappointed After i opened the envelope to begin to see the Look at published out was approximately 1/4th the quantity I had at first submitted for reimbursement.
For anyone who is pleased with your company, and actually have a mind of trying to operate in a thrifty way. This displays that you're fairly challenged in accomplishing this in the first place.
Hi，I desired to inquire questions on carry a cat within the U.S. to China, so I named your Chinese service. The girl called Annie picked my cell phone. I asked my query and she claimed †there's no way†I explained anyone instructed me it is feasible. She mentioned †They are really lying†she did not give me any rationalization. I made a decision to call once more, An additional woman answered my connect with.
I'm 1,000,000 member and generally appreciate touring on AA,but U.S. Air is no superior. The staff is incredibly impolite
Ps I also mailed a complaint to AA by using their wed web page and attempted to resolve this problem And that i hardly ever bought a reaction. Just another fictitious recreation delivered you by American
My situation was a bag which was overweight. One lady kept expressing I could only acquire 50 lbs, even if I advised her I had been satisfied to pay overage prices. This other lady was not far too helpful. Nevertheless, Nina Kong went definitely away from her technique to help me… calling for information and facts, on the lookout factors up…she even helped me move the bag to a secure place when I went by way of it to check out if I could rearrange and pull some excess weight out.
Once i acquired into the complimentary resort that American set up for me, I known as 800-433-7300 and talked to an agent there who, to my surprise was unable to see flights which were offered on USAIR. She told me there have been no open seats on any of your early USAIR flights. I had been on the internet and could see that there have been offered flights. I essentially booked a flight to verify it to her.
We are also sorry that you were not happy with the complimentary voucher that we furnished. Nonetheless, the voucher was meant to convey goodwill and to produce amends in a way to the insufficient service you documented. It represents an quantity we think being reasonable and acceptable.
Reading website link through the write-up in Yahoo! about a AA rep composing “deaf and dumb†on their baggage is impolite plus they have earned greater than a pretend apology. you merely shed a purchaser.
Determined by this experience I am able to only conclude that this exercise seems for being organization as common for American Airlines, Specifically soon after witnessing indications about not getting rid of cots from designated regions. How can an organization justify having over 50 adults rest on cots within an airplane terminal? This have to be a priority for the fireplace Marshals!
Tomorrow, on my BIRTHDAY, I’ll take care of your third share allocation for a Distinctive birthday existing from all of you and tank you since-